Successful Specifications

Objective

A one day training course for delegates who wish to gain an understanding of the requirements for the successful development of a service specification.

Content

Introduction

• What is a specification?
• Specification or service model?
• How do we use a specification?
• The relationship between the specification and the contract

Defining the Requirement

• Outcomes or outputs?
• Understanding the end to end process
• Deciding what should go in and what is left out

Designing the Specification

• Types of specification
• Output, process and input
• Defining the Deliverables
• Service objectives
• Critical success factors
• Key performance indicators
• Constraints
• Considering performance mechanisms
• Default and/or incentive schemes
• Service credits

• Method Statements

• What are method statements?
• The importance of method statements in output specifications
• Method statements – the key to effective evaluation?

Writing a Specification

• Creating a clear structure
• The specification checklist

Conclusions and Questions

Format

This is an interactive session that includes presentation, discussion, practical examples and case studies.  All delegates will receive a comprehensive delegate handbook and supporting CD